Customer Stories

The best things about renovating are seeing a job well done, having created something new and special, and knowing that now someone loves their home! Have a look below at some comments from happy clients.

Testimonials from Our Clients

Wendy Hansen

Thank you so much for all your time and effort in the renovation of our
bathroom.

The finished product is 100% better and those who have seen it have stated that it is a great job well done.
Thank you again.

Wendy Hansen

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Testimonials from Other Offices

Hamish & Karen

Before the renovation we were apprehensive as ever when undertaking a major project with a new company. Simon from Smith & Sons Riccarton provided us with a reassuring take on the project management and seemed genuinely enthusiastic about what we wanted to do. The new bathroom is a very enjoyable space to be in and has made much better use of the limited space available.
 
We would recommend Smith & Sons Riccarton to friends and family. or us it was much easier to have the project managed on our behalf, particularly the selection and co-ordination of the various trades. Simon made that process very easy and nothing was a problem.

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Richard & Cindy Knights

John and the build team were professional, clearly outlined every step of the build so that during the process we were fully informed of what would be happening, when, how and by whom. Because of the excellence of John’s project management, there were few problems and those few were resolved quickly and efficiently. It wasn’t necessary to reinvent the wheel to get what we wanted, we just had to get Smith & Sons to realise our vision. Smith & Sons restored our faith in the building industry and we unreservedly endorse them and their work.

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Bathroom Renovation, Linton St

I highly recommend Smith & Sons Manawatu.  I will be using them again for any building projects, especially if it has to look good.  As a ‘do it yourself’ bloke, I had my doubts about using professionals but the results are far better than I could have achieved.  Best of all, it was all done within budget and completed on time -- the quick completion was a MUST for the main bathroom, but would also be true for kitchens, as each day costs more in takeout food.

As there weren't many builders reviews available in late 2014, we decided to go with Smith & Sons because we felt we could trust them.

Firstly, they are a professional service with good project management.  Secondly, they had good ideas - practical solutions to getting the finished bathroom we wanted.  This really showed in their knowledge of current products and experience with similar jobs.

They didn’t have to lowest quote, but it was fully itemised, easy to understand, and they had a great relationship with the subcontractors.

In the end, the final cost was LESS than the quote for two reasons:  we didn’t change our minds on any major, and there wasn’t as much re-building as initially thought (you couldn't tell until the demolition was finished).  Most importantly, everything was finished and tidy when they left -- no little follow-up jobs or call backs required.

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Robin & Kath Le Comte

As home owners we look to accomplish tasks that add extra quality and function to our family home.

Having worked with Paal Iversen previously, it was natural we returned to him.  My wife and I have found Paal approachable, receptive (to ideas and changes) and also very good at advancing concepts for us to consider.

Having experienced shortfalls with another building contractor, especially in the small order job, I found that Paal was eager to assist and help accomplish what we wanted.  His crew were exceptional, polite and keen to assist in delivering a quality end job.

I would certainly use them again knowing that they will look at the task at hand, discuss the project, provide a cost effective quote and then deliver a quality end product.  We have already recommended that my son use Smith & Sons services without considering anyone else.

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Anatole & Astrid

`We chose Smith & Sons Albany because right from the start they listened to what we wanted and went out of their way to accommodate our requirements.  Their detailed and transparent cost breakdown gave us confidence that we could manage the budget.  During the build, they made every effort to enable us to stay in our house in spite of the extensive renovations.  There are always unexpected issues that arise in the course of a renovation.  Any issues were handled with patience and a real willingness to resolve the problems to our satisfaction.  Their openness, easy communication and `can do` attitude continued through from start to finish.  Most of all we appreciated that they completed the work in a tight timeframe and pulled out all the stops to meet our deadline, which ment that we enjoyed the best Christmas ever with family visitors from overseas in our beartifully renovated and extended home.  We couldn`t be more delighted with the result and have already warmly recommended Smith & Sons Albany to our friends.:

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Wendy & Max - Puhoi

I am pleased to give a testimonial regarding Dave Poole and his company, Smith and Sons Hibiscus Coast. Dave spent hours providing us with a build that would fit our budget, and stuck to the budget throughout the build. He was exremely conscientious, always kept us informed, even when it meant meeting us regularly on Saturday mornings to explain to us how the build was progressing. I found him and his team to be totally honest and highly principled.

Dave had good ideas that enhanced the build, and whenever we suggested any changes to him, he quickly looked to see how that could fit, or not, and if not would always suggest a great alternative. He has one of the best `can do` attitudes I have ever met. He was always available by phone or by email to answer any questions and kept in touch very regularly.

Dave has a strong and long background as a builder himself, and can turn his hand to do any job. I cannot recommend Dave highly enough. In a world where everone is out ot make a fast buck, Dave stands out as a builder who is highly competent in every area, and the fact that he came in on budget, sets him apart from nearly all others.

Wendy

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Kate Palmano & Gavin Hedwig

Dear Richard, Helen & Jan,

Thankyou so much for celebrating the end of the project with us, and for bringing such wonderful champagne and wine - it was a most enjoyable interlude.

We are delighted with the bathrooms, and it has truly been a joy and a privilege to work with you and the wider team.  Thank you also for your great ideas and input into the design and finishing touches, much appreciated and most necessary!

Our best wishes,
Kate & Gavin

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Peter McAdam

In 2011 we did an extensive alteration to our bach in Hahei. We were impressed with the detailed quote we received from Smith & Sons. We could see exactly what was included.
We were very happy with the quality of workmanship and found them to be very reliable and well organised.
Richard Oram managed the project while his team of builders did the construction. This was efficient and cost effective.
Richard delt with any problems promptly and effectively which showed us he has strong integrity and a desire to put his client first.
Richard maintained good communication with us throughout the project, something we think is vital in any building project.
We would not hesitate to use themn again.
Peter & Jan Mcadam

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Kaye & Michael Parker

We had an extensive renovation done on our home and we are absolutely thrilled with the results. Richard and his team worked so hard and nothing was too much trouble. Richard is a great problem solver, he has incredibly high standards of workmanship and real design flair which helped us achieve an outstanding result. We have already recommended Smith & Sons to others without hesitation and would be delighted to talk further with anyone considering using them.

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Shane & Cheryl

We can’t thank Paul, Anna and the boys at Smith & Sons enough for making this whole move possible for us. Paul and the boys were with us every step of the way making our dreams and visions become a reality. A simple fitout in the newly constructed part of the original structure merged into something completely different in practice. We realised that there were things that worked on paper but as soon as we physically saw things we learnt that they would not work for the business in the long run. Smith & Sons Ashburton was right behind us all the way and made sure that everything we needed changed was done so to a very high standard. The input that Paul and the team gave us and suggestions for improvement in making the changes needed was invaluable and we would not have this brilliant structure to work out of today if it was not for them and their commitment to the build. It is a wonderful place to work from and we are extremely proud to have such great creators construct it and bring our vision to reality.

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Marilyn Stewart

We chose Smith & Sons Riccarton to renovate our kitchen and bathrooms because they were the most helpful with suggestions and ideas when discussing options. During the renovation work all of the contractors were clean and tidied up at the end of each day. It was very efficient. It is so much easier now to work in the kitchen space with the new layout and there is more room in the bathrooms. We would definitely recommend Simon to our family and friends, he is easy to deal with and most helpful. 

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Cathy & Bob Edwards

We renovated our kitchen with Trevor as the project co-ordinator. The whole process went smoothly with Trevor’s organisation and expertise.

Trevor kept us up to date throughout the renovation. He worked with us through the whole process and gave excellent advice and creative solutions.

We were given a timeline so we clearly knew who was coming on each day. The whole project went very smoothly with Trevor’s help. Particularly for me as the ‘lady of the house’, Trevor was easy to work with and created the least disruption as was possible.

Each day the work area was left very tidy, which was great for us. Trevor took the stress out of the kitchen renovation for us as we didn’t have to organise the other tradies and make decisions about matters we knew little about. He was always very calm and polite.

I would recommend Trevor if you are considering renovating. We hope to have him back to help us create a new bathroom.

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Kerry & Jackie Satherley

We recently decided to extend our home and wanted to ensure it was exactly what we envisioned.  A family member recommended Paal and his team at Smith & Sons.  We were instantly impressed with Paal’s professionalism and knowledge, as well as his recommendations from a builder's perspective.  We found him very friendly and approachable and he always made us feel like nothing was a problem.   He and his team completed the job to a very high standard, they were polite and kept the area tidy.  We would have no hesitation in working with Paal again, and would recommend Smith & Sons to anyone looking for a quality builder.

Kerry and Jackie Satherley, Linton

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Mike Williams & Kylie Davies

Richard Robinson and Smith & Sons Queenstown have restored our faith in the building trade!
Our original builder went into liquidation part way though our renovation project leaving us financially exposed and with an unliveable home. Right from the tender and quote to complete process Richard was up front and a pleasure to deal with. We had no nasty surprises to deal with throughout his involvement as Richard kept us informed of progress and any potential issues. Richard was also responsible for the coordination of the various sub trades involved in our project which took an enormous amount of stress off us. His work has been of a very high standard throughout with the end result that we now have the home we envisaged at the outset.
We couldn’t be happier with the proficient, personable service and outstanding finished product that Richard has delivered for us and would definitely recommend his and Smith & Sons Queenstown’s services to anyone considering undertaking a renovation project.

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Bruce & Elizabeth

`We wish to thank you, Wade and the team at Smith and Sons Albany, for literally “smoothing the path” to allow us to relax and actually enjoy seeing the project progress on a daily basis to a very satisfying conclusion financially and physically.`  

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Wendy and Carl

We approached Paul & Anna in January 2010 to renovate our ‘new home to be’ if we were successful in purchasing the farm. The renovation stage 1 would be needed to be started beginning of April and completed in 5 weeks and stage 2 was to be started and completed as soon as possible thereafter. The answer was yes they would make it possible even with this short notice.
The workmanship of Paul and his two builders was as good as we could have expected. The reliability and help we had along the way was great. The team were well organised and kept us informed 100% along the way. We would recommend this team to anyone wishing to renovate or build a new home no matter how big or small. If we were to build or renovate ourselves again we would choose Paul and his team without a doubt. Good luck to Paul and his team for his business going forward.

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Rosemary Morcom - Whenuakite Country Kids

Smith & Sons (Coromandel) were contracted to complete building extensions to our centre in 2009.  The project was to add additional room to enable us to better cater for the needs of the staff and children.

Richard Oram and his team of sub contractors did an excellent job of completing the work - on time, with no hold-ups or delays.  The communication was excellent, They kept us informed of job progress, reporting work planned for the coming week, safety issues, etc.  They worked well alongside the busy operation of preschool children, staff, and parents coming and going on a daily basis.

We would be happy to recommend Smith & Sons (Coromandel) and would be happy for anyone to visit the centre to view our building.

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Bill McSherry - Whangapoua

We built our beach home on Whangapoua beach 18 years ago and recently decided to add on a Boathouse to cope with our expanding family needs.

We had our plans drawn and proceeded to ask for the usual 3 estimates off the plans. It was very obvious from the start that Smith and Sons - Coromandel  add by far the most value.  Richard was awarded the contract and we found his communication and weekly updates great.  

The project had a few minor changes along the way and Richard and his team just took this in their stride.  The project came in on budget and the quality of the workmanship in all areas has been excellent.

I know Richard will be successful with his business because he really cares about the project from the client perspective.

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Lesley Liu

I recently completed my renovation project with Smith & Sons Christchurch North.  The team is knowledgeable and co-operative.  I appreciate their patience in listening to our demands and efforts on achieving results we want.  We are very happy about the finishing of this project and would highly recommend this reliable team. 

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Ron & Cathie Cooper-Smith

We employed Trevor and his team (known as Smith & Sons Upper Hutt), to do some renovations for us. We found Trevor had some very good ideas and he listened to what we wanted.

We found that he was very efficient and thorough, and each day they cleaned up the rubbish. We are very impressed with our new kitchen and the new double carport, which is now secure.

We found both Trevor and Annette very obliging, and would recommend them to others.

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Murray & Catrina

We chose Smith & Sons Albany because their pricing detail gave us confidence that the actual cost would stay in line with the budget.  

We liked the constant offering of ideas around some of the many challenges we received through the build process.  There were many challenging moments and they were all overcome with a high degree of satisfaction.  Some of the innovation was very impressive to us.

We would recommend Smith & Sons Albany without hesitaion.

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Bernadette & Stewart Bolger

Richard,
It is our great pleasure to commend you personally, and as a company. Our experience recently when we contracted Smith & Sons to make renovations to our home has been nothing short of excellent. From the initial contact and the follow up visit, all the way through the process to the wonderful result has been professional, friendly and well coordinated. We particularly appreciated the way Richard arranged the different trades to follow one another seamlessly to achieve the final outcome. Our home has been enhanced in so many ways by the installation of the skylights and the bifold door, along with new lighting, making what was a dark space into one full of light, which changes the way we live in the space. All of the tradespeople who came to our home were well mannered, considerate and friendly. They all worked in a tidy manner and always left the home in a clean and tidy state.  We enjoyed having them in our home and would have no hesitation in recommending Richard and all his team as the best you could choose to make additions or alterations to your home.

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Robert and Maureen

It has been a pleasure working with Richard and his team in the renovation of our house. The quality of the workmanship and the friendliness of everyone has made this process an exciting journey and we would not hesitate to engage Richard should we take on another project or recommend him to others.
We wish everyone at Smith and Sons success and know that they will provide the same level of care and responsibility to others as they have done to us.

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Barbara & Peter

The building crew were just fantastic – hardworking, a lot of fun to have around, and they have given us our dream kitchen and living space. The major work was getting the roofline worked into the existing roof structure, but it all went without a hitch.

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The Eteveneaux family

We would like to thank you so very much for the professional approach and execution of our recent renovation. Right through from start to finish you have kept us up to date with what was happening next which we really appreciated.

We really don't know ourselves with the additional space and are so pleased with the end result.

The building crew were really professional, highly skilled and respected our privacy which was so important to us. We would totally recommend you to anyone looking to renovate their home.

Thanks Smith and Sons Upper Hutt.

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Derry Family

We are so pleased that we chose Port Hill Builders for our renovation work. Anthony and his team did an excellent job in managing all elements of the substantial renovation to our home and we happily recommend them to others. Renovating can be a very daunting prospect, but when we met with Anthony and went through the process, it was clear that our needs could be met, within budget and in accordance with our architectural plans. From our first meeting, throughout the build and right up to the issuing of the Code of Compliance, Anthony and his team listened to our requests, understood our budget, guided us through the technical parts and provided us with all the information so that we could make the best choices for us. The whole team were extremely professional to deal with; prompt, courteous and reliable – I’m not sure you can ask for much more. When we embarked on this project, it was difficult to know where to start, but I would suggest you contact Anthony first. He has great vision and can provide you with some realistic advice and ideas based on the space you have, your budget and the level of finish you are wanting. This advice is extremely reassuring to have so that you can then approach an Architect with a good idea of what to ask for. We are delighted with the outcome and we now have a family home we can grow in and be very proud of. The Derry Family Governors Bay

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Colleen

They were absolutely brilliant, I knew what I wanted, and if I insisted on a feature, then they made it happen. There were some tricky design features...Cartney Construction (now t/a Smith & Sons) completed any alterations to the plans to perfection. I couldn’t have asked for a better combination.

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Joanne & Henry

`The team at Smith and Sons Albany definitely did what they promised and I am extremely pleased I decided to sign up our project with them.  We are so impressed with the finished job and thrilled with the management of the whole project. It was smooth, quick and completely professional and I’m happy to tell everyone how brilliant they are`

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Mathys Lubbe

“Dear Dave,
We  would actually like to take the time to thank you. We were very pleasantly surprised with the level of professionalism, attention to detail and over all fluency of the project for adding a lounge to our home. We spent months preparing, designing and redesigning to overcome a few hurdles, which you turned into reality. You and your team made it all happen and we were  impressed to say the least. It was an absolute pleasure in working with you and your team as you attended all our needs, no questions asked. An excellent end result, reasonable price,  within budget and on time!!. Thank you again.” Mathys & Sage Lubbe  - Stanmore Bay  

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Nick & Ann

`We found the Smith and Sons team to be professional and considerate. Wade, our project manager, was patient with us first timers, and allowed us to make up our minds and make changes with good grace.  The sub-contractors worked well and were on site when they were supposed to be and there were no issues with working alongside our own kitchen contractors.  We do not hesitate to recommend Smith and Sons Albany to take on your project.`  

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Sally & Martin

We are extremely happy with our renovation project with Smith & Sons, Albany.  Prior to starting, all aspects of the project and the costings were thoroughly discussed, and Wade & Victoria took note of all our preferences and requirements.  During the renovation, any changes were discussed in detail and with great patience, to ensure the best possible outcome.  We're extremely pleased with the final product, especially the attention to detail on the joinery and the quality of the overall finish.

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Peter & Susan

We asked Lane to help us design and build our new house and we just love it.  Lane has a great eye for design and came up with ideas that we hadn’t thought of when we were trying to put our plan down on paper.  The end result is fabulous and we are so happy to be living here.  The builders did an excellent job, the workmanship is great and they were very accommodating about explaining things to us along the way.  Also Lane’s quote was very accurate and everything came in on budget.  Well done guys, thank you very much.

Peter and Susan Young

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